Terms & Conditions

OVERVIEW

These Terms & Conditions govern your use of SMS/MMS messaging communications provided by Comfort Source (“Company,” “we,” “us,” or “our”), located at 370 Rio Rd. West, Charlottesville, VA 22901. By opting into our messaging program, you agree to be bound by these terms.

TYPES OF MESSAGES

By opting in, you consent to receive the following categories of SMS/MMS messages from Comfort Source:

• Appointment reminders — scheduling confirmations, technician dispatch notices, and arrival windows
• Service updates — job status notifications, estimates, and post-service follow-ups
• Customer care messages — responses to inquiries and support communications
• Informational messages — invoices, maintenance tips, seasonal system checkup reminders
• Promotional & marketing messages — special offers, rebate announcements, financing options, and service discounts
• Emergency service alerts — time-sensitive notifications related to your HVAC system or scheduled service

MESSAGE FREQUENCY

Message frequency may vary based on your service activity and preferences. You may receive up to 4–6 messages per month during active service periods. Transactional messages such as appointment reminders are sent as triggered by scheduled service activity.

MESSAGE & DATA RATES

Message and data rates may apply. Standard messaging and data rates charged by your mobile carrier may apply to messages sent and received. Comfort Source does not charge additional fees for SMS/MMS communications.

HOW TO OPT OUT

You may cancel your SMS subscription at any time. Reply STOP to any message to unsubscribe. After opting out, you will receive a single confirmation message and no further messages will be sent, except as required by law.

To re-subscribe, reply START at any time.

HELP & CUSTOMER CARE

For assistance, reply HELP to any message, or reach our team directly:

• PHONE: 434.975.4328
• EMAIL: Info@comfortsourcehvac.com
• ADDRESS: 370 Rio Rd. West, Charlottesville, VA 22901
• WEBSITE: comfortsourcehvac.com

PRIVACY & DATA USE

We are committed to protecting your privacy. Your phone number and opt-in information will not be sold or shared with third parties for marketing purposes. Information collected through our messaging program is used solely to deliver the services described in these Terms and to communicate with you regarding your account and service appointments. For complete details, please review our Privacy Policy.

CARRIER DISCLAIMER

Carriers are not liable for delayed or undelivered messages. Comfort Source is not responsible for any delays or failures in message delivery attributable to your mobile carrier or network conditions.

CHANGES TO THESE TERMS

We reserve the right to modify these Terms & Conditions at any time. Continued participation in our messaging program following any update constitutes your acceptance of the revised terms.